Shipping and returns/refunds
Returns and refunds are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. You have 14 days from date of delivery to open return process of the product. Refunds shall be done within 30 days after receiving goods back to us.
We are pleased to accept orders from outside of Estonia and European Union (EU). We support payment via Paypal payment methods and also Bank Transfer for International customers. All items in our store are listed in EURO Currency (EUR). If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
What Shipping Service Do You Use?
Our main shipping partner for international orders is domestic postal service provider Omniva (Estonian Post). They have good postal network all over the World with other domestic postal service providers (USPS for United States for example). All international orders will be shipped as Tracable to track their process minimize chance of losing any goods on the way.
Shipping cost is calculated on checkout and is related to weight of products ordered.
Delivery time is usually up to 10 days. This is not guaranteed though and depends on destination as well as your local postal service transit times.
Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do so.
Attention International Customers: We screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be e-mailed to us:
A front and back copy of the credit card being used to make your purchase.
A photo identification that contains a signature and matches the first and last name on the credit card being used.
A recent credit card statement that matches the first and last name on the credit card being used.
Can You Provide Me With a Tracking Number?
Yes. Our international shipping services provide you with an International tracking number.
How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. ClayPitRC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
While domestic and EU customers should address warranty issues to the EU distributor of the goods, this is not always possible for our International customers. Please contact us with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by ClayPitRC are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the Postal Service provider the full time allotted for delivery of 21 days.
If your package was not delivered within that timeframe, please contact us so we can apply lost package claim to PSP (Postal Service Provider)
Please allow us 2 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Do I Have to Pay EU Taxes?
Yes, all prices include Estonian VAT of 20%. EU retail customers have VAT included in their final order value and no extra custom duties or taxes will be added on delivery.
For export to outside of EU (European Union) sales tax will be removed. You may still have to pay Customs and other import taxes depending on your country of residence upon receiving your goods.
Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship fuel, batteries, cleaning fluids, or any contents that are under pressure, to our International customers.