Privacy policy
ClayPitRC.eu (Planana OÜ) has assumed the obligation to protect the privacy of our customers and users. Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission, and storage of customer data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation and laws of the Republic of Estonia. Please take a moment and review the principles we apply to privacy.
Collection and Use of Personal Data
Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by ClayPitRC.eu in order to fulfil contracts concluded with natural persons, to contact them, and perform obligations pursuant to law.
Personal data of customers can be collected in any of the following ways:
- When you provide us with your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website or otherwise (e.g., in our stores);
- When you use our website, data are collected through your account or through cookies;
- When you make a purchase or place an order in our store or e-shop and store your personal contact information or purchasing preferences;
- When making a secure payment for your order through our integrated payment processor, EveryPay AS;
- When you apply for hire-purchase.
Collection of Other Data
We also collect non-personal data—data that cannot be directly linked to a particular individual (gender, age, language preference, location).
We may also collect data of general nature about how our customers interact with our e-shop and the website. These data are combined and used to provide customers with information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy, such combined data are regarded as non-personalised data.
Use and Storage of Collected Personal Data
We can use any personal data we have collected to display for customers product news, campaigns, and upcoming events. Customers who wish to opt out of our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time.
We also use personal data that we collect to deliver goods and to fulfil obligations that we have assumed towards the customer.
By agreeing with the terms and conditions of the Privacy Policy, the customer gives ClayPitRC.eu their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.
To ensure better customer service, ClayPitRC.eu may disclose information about individual users to a third party who provides services to ClayPitRC.eu and is contractually bound to keeping any shared information confidential. Such third parties include our partners whose duty is to deliver goods sold in our e-shop or provide hire-purchase and payment gateway services.
ClayPitRC.eu stores customer personal data as long as the customer account remains active or as required by applicable laws (e.g., accounting data and tax legislation requirements).
Data Controller and Data Processors
The Data Controller of your personal data is Planana OÜ (ClayPitRC.eu). To ensure seamless customer service, secure payments, and technical operation of the online store, necessary data is shared with our contractually bound Data Processors: Roller Äritarkvara OÜ (e-commerce platform provider and server host) and EveryPay AS (authorized payment gateway provider).
Alterations to Personal Data
Customers can see, alter, and supplement their personal data, collected for the purpose of identification and communication with them, on our website in the “My Account” section.
Security of Personal Data
ClayPitRC.eu takes all precautions (incl. administrative, technical, and physical measures) to protect customers' personal data. Only authorised persons have access to personal data for making alterations and processing the same.
If you suspect that your personal data are treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorised parties, please notify us immediately. This is the only way that allows us to minimise any potential damages.
Customers have the right to demand termination of the processing of their data, ask about how their data are used, or request that their data be transmitted in a commonly used format either to themselves or to a third party. In order to avoid misuse of customer data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting that request (signed digitally or personally at the company's office). We have the right to respond to such requests within 30 days.
Security
Any personal data that you provide while visiting and shopping in the ClayPitRC.eu e-shop are considered confidential information. The use of an encrypted data transmission channel with banks guarantees that the personal data and bank particulars of buyers are fully protected.
Terms and Conditions of, and Amendments to Privacy Policy
By starting to use our website or completing the customer application, you confirm that you have read these principles, terms, and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this Privacy Policy, if necessary, by notifying our customers thereof, but we make our best effort to ensure that our Privacy Policy is kept updated and available for you on our website.
If you have any questions or concerns about the privacy policy or data processing, you are kindly asked to contact us at info@claypitrc.eu. You may always contact the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or a court to protect your personal data.
